Last Updated: 25-December-2025
1. Introduction
Precious Caring (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage the personal information of our participants, their families, visitors to our website https://preciouscaring.com.au, and other stakeholders in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
2. Collection of Personal Information
We collect personal information necessary to provide our disability support services, manage our relationship with you, and conduct our business. This information may include:
- Identifiers: Your name, date of birth, address, and contact details (phone, email).
- Government Identifiers: NDIS number, Medicare number (where necessary for service delivery).
- Sensitive Information: Health information, disability status, medical history, support needs, cultural background, and other details relevant to your care plan.
- Financial Information: Billing details, NDIS plan and funding information.
- Technical Data: When you visit our website, we may collect your IP address, browser type, and pages viewed (see Section 7).
We collect this information directly from you, from your authorised representatives (e.g., family, guardian), or from third parties (e.g., the NDIS, your GP or therapist) with your consent.
3. How We Use Your Information
We use your personal information to:
- Assess your needs and provide tailored disability support services.
- Manage your service agreement, bookings, and billing.
- Communicate with you, your family, and your support network about your care.
- Comply with our legal and regulatory obligations, including reporting to the NDIS.
- Improve our services, website, and internal processes.
- Ensure the safety and well-being of our participants and staff.
4. Disclosure of Personal Information
We will not sell or rent your personal information. We may disclose it to:
- Our employees, contractors, and support workers directly involved in your care, who are bound by confidentiality.
- The National Disability Insurance Agency (NDIA) and your plan manager, as required.
- Your nominated healthcare professionals (with your consent).
- Government or regulatory authorities where required or authorised by law (e.g., for safety or compliance reasons).
- Third-party service providers who assist us with IT, payment processing, or professional advice, under strict confidentiality agreements.
5. Security and Storage
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes secure electronic systems, locked physical storage, and staff training. We retain your information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
6. Access and Correction
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, out-of-date, or incomplete. To make a request, please contact our Privacy Officer using the details in Section 9. We will respond within a reasonable time and may need to verify your identity.
7. Our Website
Our website may use cookies to improve your browsing experience. We do not use cookies to identify you personally. You may disable cookies through your browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.
9. Contact Us & Complaints
If you have any questions, concerns, or wish to make a complaint about a breach of the APPs, please contact our Privacy Officer:
Privacy Officer
Precious Caring
Email: pcadmin@preciouscaring.com.au
Phone: 0437 785 371
We will investigate and respond to your complaint promptly. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
By using our services or providing your information to us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.